REFUND & RETURNS POLICY
Effective Date: July 15, 2026
Welcome to Solution Peptides LLC. We are committed to providing high-quality research materials and maintaining transparency in our customer service practices. This Refund & Returns Policy explains the conditions under which returns, exchanges, replacements, refunds, and order cancellations are handled.
Because Solution Peptides LLC supplies research-use-only laboratory materials, our policies differ from those of traditional consumer retail businesses. Every product is manufactured, stored, packaged, and distributed under strict quality management procedures to preserve integrity and ensure product stability during transit.
By purchasing products from https://solutionpeptidesllc.com, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.
1. Research Use Only
All products sold by Solution Peptides LLC are supplied strictly for laboratory research, scientific investigation, analytical testing, educational, and in-vitro research purposes only.
Products are NOT intended for:
- Human consumption
- Veterinary use
- Medical treatment
- Therapeutic purposes
- Diagnostic use
- Cosmetic applications
- Food products
- Drug administration
- Clinical trials involving direct administration unless legally authorized
Due to the specialized nature of laboratory materials, returns are subject to strict quality assurance protocols.
2. Commitment to Quality
Every order undergoes multiple quality control procedures before shipment, including:
- Identity verification
- Packaging inspection
- Batch verification
- Label verification
- Lot number confirmation
- Storage condition review
- Inventory validation
- Shipping documentation review
Products are carefully packaged to preserve research integrity throughout transit.
3. General Return Policy
Because our products are sensitive laboratory materials, opened, used, altered, or improperly stored products cannot be accepted for return.
Returns may only be considered under limited circumstances described in this policy.
Return eligibility is determined solely by Solution Peptides LLC after reviewing the specific circumstances of each request.
4. Eligible Returns
A return request may be approved if:
- Incorrect product received
- Incorrect quantity shipped
- Product damaged during shipping
- Manufacturing defect confirmed
- Packaging significantly compromised during transit
- Verified fulfillment error
- Order duplicated due to our processing error
- Shipment lost by carrier and confirmed as non-deliverable
Approval is not automatic and requires verification.
5. Non-Returnable Items
The following items are generally not eligible for return:
- Opened products
- Used products
- Partially used products
- Products with broken seals
- Improperly stored products
- Refrigerated items stored incorrectly after delivery
- Frozen products that were not immediately stored according to recommended conditions
- Products damaged after delivery
- Custom orders
- Special-order inventory
- Clearance products
- Promotional items
- Gift cards (if offered)
- Free samples
6. Return Authorization Requirement (RMA)
No return may be sent without prior authorization.
Customers must first contact:
Include:
- Full name
- Order number
- Invoice number (if available)
- Product name
- Lot number
- Description of the issue
- Clear photographs
- Shipping box photographs (if damaged)
- Packaging photographs
- Shipping label photograph
If approved, a Return Merchandise Authorization (RMA) number will be issued.
Unauthorized returns may be refused.
7. Reporting Damaged Shipments
Visible shipping damage should be reported within 48 hours of delivery.
Please provide photographs of:
- Exterior shipping box
- Interior packaging
- Shipping label
- Damaged product
- Protective materials
- Product labels
Prompt reporting greatly assists our investigation with shipping carriers.
8. Incorrect Orders
If you receive an incorrect item, notify us within 7 calendar days after delivery.
Do not open or use the incorrect product.
Once verified, we may provide:
- Replacement shipment
- Store credit
- Refund
- Return instructions
9. Manufacturing Defects
Although every batch undergoes quality testing, if you believe a manufacturing defect exists, please contact us immediately.
We may request:
- Batch number
- Lot number
- Product images
- Storage information
- Laboratory observations
- Supporting documentation
Each claim is individually investigated by our Quality Assurance team.
10. Lost Packages
A shipment may be considered lost after the carrier completes its official investigation.
If a package is confirmed lost in transit, we may, at our discretion:
- Reship the order
- Issue store credit
- Issue a refund
Carrier investigations generally require several business days depending on the shipping provider.
11. Delivery Delays
Shipping delays caused by circumstances beyond our control generally do not qualify for refunds.
Examples include:
- Severe weather
- Customs inspections
- National emergencies
- Carrier delays
- Transportation disruptions
- Government restrictions
- Labor strikes
- Natural disasters
We will work with customers and carriers to help resolve delayed shipments whenever possible.
12. Customer Ordering Errors
Orders placed incorrectly by the customer may not qualify for refunds once processing has begun.
Examples include:
- Wrong product selected
- Incorrect quantity ordered
- Incorrect shipping address provided
- Duplicate order placed by customer
- Wrong billing information submitted
Customers should carefully review all order details before completing checkout.
13. Order Cancellations
Orders may be cancelled only before fulfillment begins.
Once an order has:
- Entered processing
- Been packaged
- Been assigned tracking
- Been transferred to the shipping carrier
Cancellation may no longer be possible.
14. Refused Deliveries
If a shipment is refused without authorization:
The customer may remain responsible for:
- Original shipping charges
- Return shipping fees
- Carrier handling charges
- Restocking fees where applicable
- Any product loss due to improper return conditions
15. Temperature-Sensitive Products
Certain research materials require controlled storage.
Customers are responsible for promptly storing products according to the recommended handling instructions immediately upon delivery.
Solution Peptides LLC cannot accept responsibility for degradation caused by:
- Improper refrigeration
- Improper freezing
- Exposure to excessive heat
- Excessive moisture
- Direct sunlight
- Improper handling after delivery
16. Laboratory Handling Responsibility
Purchasers assume responsibility for:
- Proper storage
- Proper laboratory handling
- Safe transportation after delivery
- Proper disposal
- Compliance with laboratory safety regulations
- Institutional protocols
- Local regulations
17. Inspection Upon Delivery
Customers should inspect every shipment immediately after delivery.
Please verify:
- Correct products
- Correct quantities
- Package condition
- Product labels
- Batch numbers
- Lot numbers
- Shipping documentation
Any concerns should be reported as soon as possible.
18. Refund Methods
Approved refunds will generally be issued using the original payment method whenever possible.
Depending on the payment provider, refunds may require 5–10 business days (or longer) to appear after processing.
19. Store Credit
In certain circumstances, Solution Peptides LLC may offer store credit instead of a monetary refund.
Store credits:
- Cannot be exchanged for cash
- May be subject to expiration where permitted by law
- May only be used on future purchases
- Are non-transferable unless otherwise approved
20. Exchanges
Approved exchanges may be available when:
- Incorrect item shipped
- Manufacturing issue confirmed
- Fulfillment error verified
Exchange availability depends on current inventory.
21. Restocking Fees
Where permitted by applicable law, approved returns that are not the result of our error may be subject to a reasonable restocking fee to cover inspection, handling, inventory management, and quality assurance costs.
22. Fraud Prevention
To protect customers and maintain product integrity, we reserve the right to deny refund or return requests involving:
- Fraudulent claims
- Repeated abuse of return policies
- Altered products
- Tampered packaging
- False delivery claims
- Misrepresentation
- Chargeback abuse
- Unauthorized reselling
Suspected fraudulent activity may be investigated and, where appropriate, reported to payment processors or relevant authorities.
23. Chargebacks
Customers are encouraged to contact us before initiating a payment dispute or chargeback.
Most issues can be resolved quickly through our customer support team.
Improper chargebacks involving fulfilled orders may delay future purchases and require additional verification.
24. International Orders
International customers are responsible for understanding import requirements, customs regulations, taxes, duties, and restrictions in their destination country.
Refunds generally cannot be provided solely because a shipment is delayed, held, refused, or confiscated by customs due to local laws or import restrictions.
25. Limitation of Liability
To the fullest extent permitted by law, Solution Peptides LLC’s responsibility for approved claims is limited, at our discretion, to:
- Replacement of the affected product
- Store credit
- Refund of the purchase price paid for the affected product
We are not liable for indirect, incidental, consequential, or special damages arising from the purchase, handling, storage, or use of our products.
26. Policy Updates
We reserve the right to update or modify this Refund & Returns Policy at any time to reflect changes in our business practices, legal obligations, or industry standards. The revised policy will become effective upon publication on our Website.
27. Contact Us
For questions regarding refunds, returns, exchanges, or damaged shipments, please contact:
Solution Peptides LLC
Website:
https://solutionpeptidesllc.com
Email:
sales@solutionpeptidesllc.com
Research Use Notice
All products sold by Solution Peptides LLC are intended solely for laboratory research, scientific investigation, analytical testing, and educational purposes. They are not intended for human consumption, veterinary use, therapeutic applications, diagnostic procedures, or clinical use. By purchasing from Solution Peptides LLC, customers acknowledge their responsibility to ensure all products are handled in accordance with applicable laws, regulations, institutional policies, and accepted laboratory safety practices.